Frequently Asked Questions

Yes. Classic membership is completely free, forever. You can build a full profile, browse other members, receive daily match suggestions, post photos and updates, and send a limited number of messages each day - no card details required.

Head to the sign up page and follow the steps - you'll be asked a few simple questions about yourself and what you're looking for, then you can add photos and start browsing straight away.

You'll get instant access to your account and your first batch of daily match suggestions. From there you can complete your profile, get ID verified, and start sending messages to members you like the look of.

Yes. Fab Dating works in any mobile browser, and you can add it to your phone's home screen for an app-like experience. A native app is also available on iOS and Android in selected markets.

Classic is our free tier and gives you everything you need to get started. VIP unlocks unrestricted messaging, advanced search filters, exclusive chat rooms and lets you see everyone who's liked you. VIP+ adds curated matches, priority visibility and the option to send a Super Match. See the full breakdown on our Features page.

Once you're logged in, you can upgrade to VIP or VIP+ from your account area at any time. Your new benefits apply immediately after upgrading.

Yes, there's no lock-in contract. You can manage, downgrade or cancel your membership at any time from your account settings.

Super Match is a purchasable add-on for VIP+ members. It delivers your message in a distinctive, eye-catching colour so it's always seen first by the recipient - a good option when you want to make a bold first impression.

Every day we generate match suggestions based on factors like age range, gender preferences, location, activity levels, relationship goals, lifestyle habits and interests. The algorithm creates the opportunity - it's up to you to make your profile stand out.

Classic membership includes a limited number of outbound messages per day so you can start conversations right away. Upgrading to VIP removes that limit entirely, so you can message as many people as you like.

As a Classic member you can read and reply to messages that VIP and VIP+ members send you, even before you upgrade - so a conversation someone else starts is never off-limits.

Badges like Verified, Chatterbox, Heartthrob and Most Popular are earned through genuine activity on the platform. They signal to other members that you're real, active and worth connecting with.

ID verification is free for every member, regardless of tier. Once verified, a badge appears on your profile so potential matches know they're talking to a genuine person, which helps reduce catfishing and builds trust across the community.

If you'd like extra credibility without submitting sensitive identity documents, our team can manually review and approve your profile. This adds a validation badge that communicates authenticity while keeping your personal information private.

We only ever show the profile details you choose to share, and sensitive verification documents are never displayed publicly. You're always in control of what appears on your profile.

You can report or block a member directly from their profile once you're logged in. If you need further help, our team is available via the Contact Support link in the footer.

You can update your payment details at any time from your account settings after logging in.

You can close your account from your account settings, or reach out via the Contact Support link in the footer and our team will take care of it for you.

Use the Contact Support link in the footer of any page and our team will help sort out any billing question as quickly as possible.

First, double check you're using the email address you signed up with. If you still can't get in, head to the login page and use the password reset option, or contact support for further help.